At Light Speed LTD, we are committed to delivering high-quality software development services to our clients. This Refund Policy outlines the conditions under which refunds may be granted. By engaging with our services, you agree to the terms outlined below.
1. Eligibility for Refunds
Refunds are generally not offered for completed services due to the custom nature of software development. However, we will consider refund requests under the following circumstances:
- Project Cancellations: If you decide to cancel the project before any development work has commenced, you may be eligible for a partial refund, minus any non-refundable deposits or fees incurred during the consultation and planning stages.
- Non-Delivery: If Light Speed LTD fails to deliver the agreed-upon deliverables within the specified timeframe, you may be eligible for a partial refund. This is contingent on documented delays directly attributable to Light Speed LTD.
2. Non-Refundable Situations
The following scenarios are not eligible for a refund:
- Change of Mind: Once a project has started, refunds will not be issued due to a change of mind or altered requirements.
- Completed Milestones: Payments for any completed project milestones are non-refundable, as the work has been rendered and delivered as agreed.
- Dissatisfaction with the Outcome: We work closely with clients throughout the development process to ensure satisfaction. However, due to the subjective nature of software design, refunds are not available based solely on dissatisfaction with the finished product.
3. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Send a written request for a refund to our email at refunds@lightspeedserviceltd.com, including your project details and the reason for your request.
- Review Process: We will review your request within 10 business days. During this period, we may reach out for additional information to understand the issue better.
- Resolution: If your request meets the eligibility criteria, we will process the refund within 15 business days from the approval date. You will receive confirmation and details on the refund amount and the method of reimbursement.
4. Dispute Resolution
If you are dissatisfied with our decision regarding a refund request, you may contact us to discuss further. We value our client relationships and are committed to resolving any concerns amicably.
5. Contact Information
For any questions or to submit a refund request, please contact us at:
Light Speed LTD
Email: refunds@uklightspeedltd.com
Phone: +44 07716227851
We encourage you to review this policy carefully before engaging our services. Your satisfaction is important to us, and we strive to provide the best service possible at Light Speed LTD. Thank you for your understanding and cooperation.